Cancellation policy
Effective 1 September 2026
We sell one kind of ongoing purchase, a subscription. This policy explains how it works, what you can change, and how to stop it. No superficiality, no grey areas.
We do not offer pre-orders, and we do not offer try before you buy. If we ever do, this policy will say so before they go on sale.
What a subscription gives you
When you subscribe to a Romilly Wilde product, we send it to you at the frequency you choose and charge the card you registered each time.
- You save 15% on every subscription order, for as long as your subscription is active.
- There is no minimum term.
- There is no cancellation fee.
The discount belongs to the subscription, not to the order. If you cancel, it stops with it.
We tell you before we charge you
Seven days before every subscription order, we email you to say what is coming, when it will be charged and how much it will be.
Seven days is deliberate. It leaves you time to skip, pause, swap or cancel yourself, and still time to ask us to do it for you if you would rather.
If those emails are not reaching you, tell us and we will fix it. You should never be charged by surprise.
What you can change
A subscription is not all or nothing. At any time you can:
- skip your next delivery,
- pause your subscription,
- change how often it arrives,
- swap to a different product,
- change your delivery address,
- change your payment card, or
- cancel.
How to change or cancel
Do it yourself, up to the day before.
Sign in to your account and open your subscription. You can make any of the changes above, including cancelling, right up to the day before your next order is due. Cancelling takes one step and we will not put anything in your way.
Or ask us, at least three working days before.
If you would rather we did it for you, email hello@romillywilde.com at least three working days before your next order is due, telling us what you would like changed.
Three working days is the time we need to read your message and act on it properly. It is a commitment from us, not a hurdle for you. If you miss it and the order has already been charged, tell us anyway. We will do what we can, and our 28-day satisfaction guarantee still applies.
If a payment fails
If a payment does not go through, we will try again. We will email you each time, so you can update your card. If the retries are exhausted, we pause your subscription rather than cancelling it, and we will tell you.
If we change the price
We may change subscription prices. If we do, we will email you before the change takes effect and tell you what the new price will be. You can cancel before it applies, using either route above.
Your legal right to cancel
Stopping future deliveries and cancelling an individual order are two different things.
This policy covers the first. Separately, because you are buying at a distance, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel each delivery within 14 days of receiving it, and to receive a refund.
That right applies to every subscription delivery, not only your first. Nothing in this policy reduces it. Our Returns and Refunds Policy explains how to use it, and our 28-day satisfaction guarantee goes further than the law requires.
Changes to this policy
If we change how subscriptions work, we will update this policy and change the effective date at the top. Where a change affects an active subscription, we will email you before it takes effect.
Ask us anything
Write to hello@romillywilde.com. If you are not sure whether to skip, pause or cancel, tell us what is going on with your skin and we will tell you honestly which one we would choose.
Wilde Beauty Limited, trading as Romilly Wilde. Registered in England and Wales, company number 07543855. Registered office: Alexandra House, St Johns Street, Salisbury, Wiltshire, SP1 2SB, United Kingdom.