Shipping policy

This page explains how we deliver your order. It applies to orders placed directly with us at romillywilde.com. If you need to return something, please see our returns policy.

Romilly Wilde is a trading name of Wilde Beauty Limited (company number 07543855), registered in England and Wales at Alexandra House, St Johns Street, Salisbury, Wiltshire, SP1 2SB, United Kingdom. You can reach our Customer Care team at hello@romillywilde.com.

1. Delivery

1.1 Where we ship and what it costs

We ship worldwide from our United Kingdom warehouse.

Destination	Service	Timing	Cost
United Kingdom	Standard, tracked	Within 48 hours of dispatch	Free on every order, with no minimum spend
United Kingdom	Next working day	Next working day when ordered before 1pm, Monday to Thursday	£7.50
United States	Tracked, Delivered Duty Paid	5 to 15 working days Shipping to the USA from within the USA is planned to start mid October 2026	£22.00/$30.00 Free on orders over £200/$275
Europe	Tracked, Delivered Duty Paid	5 to 10 working days	Priced by country, shown at checkout
Rest of world	Tracked	7 to 21 working days	Priced by country, shown at checkout

United Kingdom delivery is free on every order, with no minimum spend, and arrives within 48 hours of dispatch. United States delivery is free on orders over $275.

Delivery costs for Europe and the rest of the world vary by country. The exact cost for your address is calculated and shown at checkout, before you pay.

1.2 Duties and taxes

Orders to the United States and Europe are sent Delivered Duty Paid. The price you pay at checkout includes any import duty and tax, and there is nothing further to pay when your order arrives.

For all other destinations, your order may attract import duty, tax or a customs handling fee on arrival. These are not included in the delivery price shown at checkout. These are set by your own country and are payable by you. We have no control over them and cannot tell you in advance what they will be. If you refuse a delivery because of a customs charge, we will refund the price of the products once they are returned to us, less the cost of return carriage.

1.3 When your order will arrive

UK orders placed before 1pm, Monday to Friday, are dispatched the same day. Orders placed after 1pm, at a weekend or on a public holiday are dispatched the next working day. International timings are estimates from the date of dispatch.

In accordance with the Consumer Contracts Regulations 2013, we guarantee that all orders will be delivered within 30 days of the date of purchase, unless we have expressly agreed a different timeframe with you. If a delay becomes substantial, long-term or indefinite, you can contact our Customer Care team to end the contract, and we will refund anything you have paid in advance for products you have not received.

1.4 Title and risk

The products become yours once we have received payment in full. Responsibility for them passes to you when they are delivered to the address you gave us.

1.5 If you are not there

If you are not at home when your order arrives and you do not rearrange delivery or collect it from the depot, we will contact you for instructions. We may charge you for storage and for redelivery. If we cannot reach you or arrange delivery despite reasonable efforts, we may end the contract and refund you, less those costs.

Please make sure the details on your account are right. If your name, delivery address, email address or payment details are wrong and you do not tell us, we cannot be responsible for an order that does not reach you.

2. Additional terms

2.1 Orders we cannot accept

Occasionally we have to reject an order, for example if a product is unexpectedly out of stock, if the product was incorrectly priced, or if we cannot ship to your country. We reserve the right to refuse any order at our discretion. If we do not accept your order, we will tell you as soon as possible and refund anything you have paid.

2.2 If we have to suspend supply

We will contact you in advance if we need to suspend supply, unless the problem is urgent. If we suspend supply for more than 30 days, you can end the contract and we will refund anything you have paid in advance for products you will not receive.