Shipping and Returns


If you would like to request a return or exchange a product please contact:


We can offer a replacement for faulty products or a full refund. It is easy to detect whether any product has been dispensed from the pumps, and we retain the right not to issue any refund in these circumstances unless the goods are shown to be faulty. International shipping costs are not refundable. If you would like to request a return or exchange a product please contact us quoting your name and order number:


For all national and international delivery enquiries or to check on the status of an order please contact us quoting your name and order number at:
UK (GB) FREE 1-3 Working Days
USA (US) Orders Over £170 FREE 3-17 Working Days
USA (US) Orders Under £170 £13.99 3-17 Working Days
EUROPE (EU) £14.99 2-11 Working Days
Rest of The World (ROW) £23.99 3-17 Working Days

Complimentary shipping is offered to all Romilly Wilde customers in the UK. Standard courier charges will apply outside the UK and worldwide. For next day dispatch orders must be received by 1pm – Goods will be despatched that working day, or latest working day 2, using next day delivery via Fedex tracked services (only applies to UK). International orders are generally dispatched with Fedex, otherwise Royal Mail International, DHL or DPD International Tracked depending on location and weight. International orders containing Idle Eau de Perfume are sent via DHL. All details will be sent to you via email or sms on your order confirmation. International delivery will be subject to their tracking system, and you will be notified of it's status.

Please note we cannot take responsibility for any import or custom charges incurred in the country of delivery outside of the UK.
We cover all customs and duties for US orders.