Romilly Wilde Skin-System Skincare Range On White Discs

Shipping and Returns

RETURNS & REFUNDS

If you would like to request a return or exchange a product, please contact us first to discuss the nature of the return and arrange a UK returns label, quoting your name and order number:

returns@romillywilde.com

We can offer a replacement for faulty products or a full refund. It is easy to detect whether any product has been dispensed from the pumps, and we retain the right not to issue any refund in these circumstances unless the goods are shown to be faulty. International shipping costs are not refundable.

Refunds will be processed promptly after receipt of the returned order, generally same working day if before 1pm. Paypal refunds may take longer to process by Paypal, especially if split payments have been used.

If you would like to request a return, or exchange a product please contact us quoting your name and order number:

returns@romillywilde.com


SHIPPING & DELIVERIES

For all national and international delivery enquiries or to check on the status of an order please contact us quoting your name and order number at:

customerservices@romillywilde.com

REGION SHIPPING COST DELIVERY TIME
UK (GB) FREE 1-3 Working Days
USA (US) Orders Over £170 FREE 3-17 Working Days
USA (US) Orders Under £170 £13.99 3-17 Working Days
EUROPE (EU) £14.99 2-11 Working Days
Rest of The World (ROW) £23.99 3-17 Working Days

Complimentary shipping is offered to all Romilly Wilde customers in the UK. Standard courier charges will apply outside the UK and worldwide. For next day dispatch orders must be received by 1pm ‚Äď Goods will be despatched that working day, or latest working day 2, using next day delivery via Fedex¬†tracked services (only applies to UK). International orders are generally dispatched with Fedex, otherwise Royal Mail International, DHL or DPD International Tracked depending on location and weight. International orders containing Idle Eau de Perfume are sent via DHL. All details will be sent to you via email or sms on your order confirmation. International delivery will be subject to their tracking system, and you will be notified of it's status.

All orders are shipped from the UK. Please note we cannot take responsibility for any import or custom charges incurred in the country of delivery outside of the UK.
We do however, cover all customs and duties charges for US orders under £800.