Terms of service
TERMS AND CONDITIONS
If you are a new Romilly Wilde customer, hello and thank you for visiting our online showcase site. You don’t need to register your details and can check out as a guest. If you register with us, you will receive any promotions or offers via email. It won’t take long to register your details and you can opt for your personal details to be securely saved.
In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this Website and the terms and conditions on which we supply products to you. Please read these terms carefully as by using our Website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions, which include our privacy policy.
The following terms and conditions apply to all transactions on www.romillywilde.com (the “Website”) including telephone sales and the use of the Website itself. These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Romilly Wilde is the trading name of Wilde Beauty Limited, Company No: 7543855 with registered office at Alexandra House, St. Johns Street, Salisbury, UK SP1 2SB and VAT Registration No. 236251523.
If you need to contact us, all correspondence, except sales and orders and customer services, should be made via the Website or by email to: office@romillywilde.com.
If we need to contact you we will do so by email, telephone or by writing to your postal address. We will only contact you in accordance with our Privacy Policy.
In these terms and conditions the terms “we”, and “us”, and “our”, refer to Romilly Wilde and “you” and “your” refer to any visitor to the Website or any Romilly Wilde customer.
“Goods” are those items, which are displayed for sale on the Website.
ORDERS
Our acceptance of your order will take place when payment is made via our online payment process.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
DELIVERY
Our delivery policy and shipping terms which are incorporated into these terms and conditions are detailed on the Website and can be found by clicking here.
If our supply of the products is delayed by an event outside out control then we will contact you within 24 hours of the event occurring to let you know of the delay. Provided we do this, we will not be liable for delays caused by the event.
PRICES
For UK customers all prices are shown on the Website in GBP sterling, inclusive of UK VAT. All payments may be made by any of the credit, debit or charge cards listed on the Website and detailed below under Payment Details and Security. As the buyer, you will be liable for any exchange rate charges made by your card issuer. All prices are as stated on the Website, but Romilly Wilde reserves the right to adjust prices without prior notice.
PAYMENT DETAILS AND SECURITY
All payments to Romilly Wilde are handled securely. Payment will be debited from your card immediately on placing the order for the Goods you have purchased. Upon processing a transaction we will issue you with an electronic transaction receipt which will be sent to the email address you provide. Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Romilly Wilde, we will not be liable for any delay or non-delivery of Goods. Please note that we retain the legal title to all Goods until full payment has been made by you and received by us. Legal title to the Goods will immediately transfer back to us if we refund any payment for the Goods to you.
CANCELLATION RIGHTS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, opened and unused condition. It is easy to detect whether any product has been dispensed from the pumps, and we retain the right not to issue any refund in these circumstances unless the Goods are shown to be faulty. For further details of how to return Goods please see Shipping & Returns. You can submit your cancellation notice by email to us at customerservices@romillywilde.com. Your statutory rights are not affected.
COMPLAINTS OR QUERIES
Should you ever have the need to make a complaint or have a query, we will endeavour to respond within a 24 hour period. Please contact our Customer Services Team customerservices@romillywilde.com. If you want to make a return please go to returns on the navigation bar at the bottom of the web page.
LIMITATION OF LIABILITY
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Romilly Wilde does not exclude or limit its liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or liability for fraud or fraudulent misrepresentation.
Subject to the preceding paragraph, our liability under these terms and conditions shall be limited to replacement of a faulty product or a full refund. Romilly Wilde shall have no liability whatsoever for any indirect consequential losses howsoever caused.
INDEMNITY
By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Romilly Wilde, its directors, officers and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your wrongful use of the www.romillywilde.com service, your breach of these terms and conditions , your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
INTELLECTUAL PROPERTY RIGHTS
The rights in the designs and the content of this Website are owned by Romilly Wilde (Wilde Beauty Limited). Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute or display any part of this site without our prior written consent. Romilly Wilde (Wilde Beauty Limited) is the owner of all trademarks in “Romilly Wilde”, and “Romilly Wilde Beauty” and “Romilly Wilde Skincare” and “Romilly Wilde Perfume”. All trademarks, product names, company names or logos featured on the website and any associated published media (unless otherwise stated), are the property of Romilly Wilde (Wilde Beauty Limited).
MOBILE (SMS) TERMS OF SERVICES
The Romilly Wilde mobile message service (the "Service") is operated by Romilly Wilde (“Romilly Wilde”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Romilly Wilde’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Romilly Wilde through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, giveaways, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Romilly Wilde. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to WildeBeauty or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Romilly Wilde mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to WildeBeauty or email customerserices@romillywilde.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
AUTO-REPLENISHMENT SUBSCRIPTIONS
By purchasing Auto-Replenishment, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time. Payment will be taken on the day you sign up for Auto-Replenishment and recurring payments will be taken on the same day, depending on the monthly delivery frequency you have selected.
If you purchase an auto-replenishment product during a price reduction period, your following replenishment orders will be 15% off the general retail price and not the price reduction.
BESPOKE SAMPLING
Romilly Wilde provides bespoke sampling services that are for limited periods only, as prescribed by Wilde Beauty Limited. Any offers to provide bespoke sampling are strictly only available while stocks last and do not constitute a contractual offer by us. We reserve the right to withdraw any such sampling services at any time and without notice.
GIFT CARDS
Romilly Wilde Gift Cards can be purchased on our website and are redeemable for any product available on our website, excluding other Gift Cards. Gift Cards are available in denominations of £10, £25, £50, £100 and are delivered electronically to the purchaser's email address for forwarding to the recipient. To redeem a Gift Card online, the unique security code provided must be entered at checkout. Romilly Wilde Gift Cards are valid for twelve months from the date of purchase, are non-refundable, and non-transferable. Gift Cards cannot be redeemed for cash or used to purchase other Gift Cards. Promotional Gift Cards may be subject to additional terms and conditions and may not be used in conjunction with other promotions. Lost or stolen Gift Cards will not be replaced. Multiple Gift Card codes can be used one after another at checkout.
When using a Gift Card in conjunction with a Discount Code, the Gift Card code must be entered first. Gift Cards cannot be redeemed when we are running an Automatic Discount Code promotion.
OFFERS & PROMOTIONS
From time to time we will run promotional offers (“Offers“) which will be available via our Website. Offers are only available online and do not apply to gift cards, delivery charges or any applicable taxes. Any promotional codes in respect of Offers must be applied to your basket when an order is placed as discounts cannot be applied retrospectively. Romilly Wilde reserves the right to withdraw Offers at any time and without notice.
NEW CUSTOMER SIGN UP
The new customer sign up discount can only be used once per customer. We hold the right to withdraw any orders where we see this is being abused. Minimum spend of £15 applies. Cannot be used against a sole purchase of the Overnight Recovery Sampler Set.
This promotion cannot be used in combination with other discount codes but may be used against some promotional offers.
COMPLIMENTARY SAMPLES
We are currently supplying the choice of either x1 complimentary 2ml Cleanser sachet or x2 complimentary 1ml Night Duty Face Cream sachets with purchase. The complimentary sachets must be selected and added at cart with eligible products.
Only available while stocks last and may be withdrawn at any time.
Any order raised with non eligible products and a complimentary sachet will have the Complimentary Cleanser sachets cancelled and not fulfilled.
Only one set of Complimentary Cleanser sachets available per order.
COMPLIMENTARY PRODUCTS
Complimentary products are only available with qualifying products. These are automatically added to checkout with qualifying products.
Only available while stocks last and may be withdrawn at any time.
Any order raised with non-eligible products and complimentary products will have the order cancelled and not fulfilled.
OVERNIGHT RECOVERY SAMPLER SET
The new LIMITED EDITION Romilly Wilde Overnight Recovery Sampler Set (£10 plus FREE delivery) includes a 30ml Light + Energy Serum Cleanser, plus two 1ml sachets of Night Duty Face Cream. Offer may be terminated or reinstated at any time. Max 1 per customer. We reserve the right to cancel any multiple purchases and only process 1 sampler set.
Cannot be purchased in conjunction with the New Customer Sign Up and Welcome discount code.
BUY ONE ROLLER GET A FREE FACE OIL
Add one Sculpting Facial Roller to bag and a complimentary Active Boost Face Oil - 14ml will be added at checkout. Only one free face oil per purchase. Offer may be terminated or reinstated at any time.
BUY NIGHT DUTY FACE CREAM GET A FREE EYE SERUM
Add one Night Duty Face Cream to your bag and a complimentary Eye Believe Eye Serum will be added at checkout. Please confirm this in your order summary before completing your oder. Only one free Eye Serum per order. Complimentary Eye Serum is only available for standard orders and your first Auto-Replenishment order, it is not repeated on subsequent Auto-Replenishment orders. Subject to stock availability. Offer may be terminated or reinstated at any time.