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Terms and Conditions

If you are a new Romilly Wilde customer, hello and thank you for visiting our online showcase site. You don’t need to register your details and can check out as a guest. If you register with us, you will receive any promotions or offers via email. It won’t take long to register your details and you can opt for your personal details to be securely saved.

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this Website and the terms and conditions on which we supply products to you. Please read these terms carefully as by using our Website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions, which include our privacy policy.

The following terms and conditions apply to all transactions on www.romillywilde.com (the “Website”) including telephone sales and the use of the Website itself. These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Romilly Wilde is the trading name of Wilde Beauty Limited, Company No: 7543855 with registered office at Alexandra House, St. Johns Street, Salisbury, UK SP1 2SB and VAT Registration No. 236251523.

If you need to contact us, all correspondence, except sales and orders and customer services, should be made via the Website or by email to: office@romillywilde.com.

If we need to contact you we will do so by email, telephone or by writing to your postal address. We will only contact you in accordance with our Privacy Policy.

In these terms and conditions the terms “we”, and “us”, and “our”, refer to Romilly Wilde and “you” and “your” refer to any visitor to the Website or any Romilly Wilde customer.

“Goods” are those items, which are displayed for sale on the Website.

ORDERS

Our acceptance of your order will take place when [payment is made via our online payment process].

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

DELIVERY

Our delivery policy and shipping terms which are incorporated into these terms and conditions are detailed on the Website and can be found by clicking here.

If our supply of the products is delayed by an event outside out control then we will contact you within 24 hours of the event occurring to let you know of the delay. Provided we do this, we will not be liable for delays caused by the event.

PRICES

All prices are shown on the Website in GBP sterling, inclusive of UK VAT. All payments may be made by any of the credit, debit or charge cards listed on the Website and detailed below under Payment Details and Security. As the buyer, you will be liable for any exchange rate charges made by your card issuer. All prices are as stated on the Website, but Romilly Wilde reserves the right to adjust prices without prior notice.

PAYMENT DETAILS AND SECURITY

All payments to Romilly Wilde are handled securely. Payment will be debited from your card immediately on placing the order for the Goods you have purchased. Upon processing a transaction we will issue you with an electronic transaction receipt which will be sent to the email address you provide. Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Romilly Wilde, we will not be liable for any delay or non-delivery of Goods. Please note that we retain the legal title to all Goods until full payment has been made by you and received by us. Legal title to the Goods will immediately transfer back to us if we refund any payment for the Goods to you.

CANCELLATION RIGHTS

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, opened and unused condition. It is easy to detect whether any product has been dispensed from the pumps, and we retain the right not to issue any refund in these circumstances unless the Goods are shown to be faulty. For further details of how to return Goods please see Shipping & Returns. You can submit your cancellation notice by email to us at customerservices@romillywilde.com. Your statutory rights are not affected.

COMPLAINTS OR QUERIES

Should you ever have the need to make a complaint or have a query, we will endeavour to respond within a 24 hour period. Please contact our Customer Services Team customerservices@romillywilde.com or call +44 (0) 203 870 9235. If you want to make a return please go to returns on the navigation bar at the bottom of the web page.

LIMITATION OF LIABILITY

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Romilly Wilde does not exclude or limit its liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or liability for fraud or fraudulent misrepresentation.

Subject to the preceding paragraph, our liability under these terms and conditions shall be limited to replacement of a faulty product or a full refund. Romilly Wilde shall have no liability whatsoever for any indirect consequential losses howsoever caused.

INDEMNITY

By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Romilly Wilde, its directors, officers and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your wrongful use of the www.romillywilde.com service, your breach of these terms and conditions , your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

INTELLECTUAL PROPERTY RIGHTS

The rights in the designs and the content of this Website are owned by Romilly Wilde (Wilde Beauty Limited). Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute or display any part of this site without our prior written consent. Romilly Wilde (Wilde Beauty Limited) is the owner of all trademarks in “Romilly Wilde”, and “Romilly Wilde Beauty” and “Romilly Wilde Skincare” and “Romilly Wilde Perfume”. All trademarks, product names, company names or logos featured on the website and any associated published media (unless otherwise stated), are the property of Romilly Wilde (Wilde Beauty Limited).

PRIVACY POLICY

Last updated on July 10th 2021.

Wilde Beauty Ltd (“We”) are committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”) applies to personal data that we collect from you as a user of this Site or as a membership applicant, member or customer (“you” or “your” being interpreted accordingly). It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation (“GDPR”) which became applicable to us and you as of 25 May 2018.

‘Personal data’ as used in this Privacy Policy means any information that relates to you from which you can be identified.

By using our Site or submitting your personal data you are taken to accept the terms of this Privacy Policy, so please read it carefully.

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.romillywilde.com  (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, delivery details, payment details, personal description and photograph.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to maintain your registration, to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about special offers and promotions and other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).

to notify you about changes to our service by post or email;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

The lawful bases for our processing your personal data are:


Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Wilde Beauty Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions  and other agreements; or to protect the rights, property, or safety of Wilde Beauty Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us.

If you wish to unsubscribe from receiving promotional emails or direct mail please send an email to customerservices@romillywilde.com inserting “Unsubscribe” as the subject. Please ensure that you also include the email address that you wish to be unsubscribed, your full name and postal address.

You can also contact us at any time either in writing or by email, and on 30 days’ notice at your request we shall stop marketing to you.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservices@romillywilde.com  or Wilde Beauty, Alexandra House, St. John’s Street, Salisbury, Wiltshire SP1 2SB.

BESPOKE SAMPLING

Romilly Wilde provides bespoke sampling services that are for limited periods only, as prescribed by Wilde Beauty Limited. Any offers to provide bespoke sampling are strictly only available while stocks last and do not constitute a contractual offer by us. We reserve the right to withdraw any such sampling services at any time and without notice.

OFFERS & PROMOTIONS

From time to time we will run promotional offers (“Offers“) which will be available via our Website. Offers are only available online and do not apply to gift cards, delivery charges or any applicable taxes. Any promotional codes in respect of Offers must be applied to your basket when an order is placed as discounts cannot be applied retrospectively. Romilly Wilde reserves the right to withdraw Offers at any time and without notice.

CRUELTY FREE & LEAPING BUNNY APPROVAL

Romilly Wilde believes that beauty and household products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements. All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited. For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org